Office Staff

Absences

If a child is going to be late or absent, parents need to call the Child Safe Line at (469) 752-2100 and choose option #3. This is a 24-hour service. Parents will receive a call if they do not call us and notify the school of the absence. If a student is late to school for any reason, they must go to the office when they arrive at school. The child will sign in and get a tardy pass before going to class.

When a student has been absent, they must bring a note from home stating the reason for absence. The Child Safe number does not count as a note. If no note is received, the absence will be considered unexcused and the student will be allowed three days to submit a written note excusing the absence. If your child has been to the doctor's office and arrives late, a written doctor's note is necessary to avoid being recorded as tardy or absent.

Communication

Communication Home

Every Friday, an email message will be sent to the subscribers of the Jackson eNews. Our Jackson eNews includes important information about upcoming events at school. Parents can sign-up and manage their eNews subscriptions using Parent Portal

School Messenger is the major communication tool utilized at the district and school level to send important emails and phone calls. The email addresses and phone numbers that parents provide on Parent Portal (and the Emergency Information Form) are used for district and school communication.

If you are not getting phone calls or emails from Plano ISD School Messenger or PISD eNews emails, please log in to your Parent Portal account to check/update your contact information and check the broadcast types that you are subscribed to. If everything is correct and you still are not receiving emails or phone calls, please email parentportal@pisd.edu.

Jackson teachers also use the Seesaw app to send text messages about current happenings in the classroom or school. Please ask your child's teacher for information on joining the class Seesaw! 

Communication with Students during the School Day

School telephones may be used only in case of emergency as determined by the principal or teacher. Except in the case of emergencies, classes will not be interrupted to deliver messages to the students or teachers.

Dismissal

If a student is going home a different way than usual, we must have a note from the parent. If a note is not received, the child will be sent home following the normal routine. If it is necessary to change the after school transportation plans, the note must be received in the office by 2:00 PM. We have limited help in the office and we may not be able to get the message to your child's teacher before dismissal time if we are notified too late. For your safety, we prefer not to accept phone-in changes unless it is an emergency.